Nyce.logic (part of Extenda Retail) unveils a new product, nyceBuddy, an AI-powered chatbot designed to revolutionize warehouse operations by combining real-time insights, automation, and a conversational interface, enabling teams to work faster, smarter, and with greater accuracy.
Acting as a digital assistant within the WMS, nyceBuddy seamlessly connects data, insights, and actions in one interface. It centralizes routine tasks, delivers real-time analytics, and transforms insights into direct actions — reducing manual effort, accelerating decision-making, and enabling warehouse teams to work faster, smarter, and with greater accuracy.
Grounded in nyce.logic and Extenda Retail’s pragmatic approach to AI, nyceBuddy focuses on measurable operational impact, including shortening dock-to-stock times, improving OTIF (On-Time, In-Full) performance, optimizing space utilization, and resolving issues more efficiently. By providing a single conversational interface to data, workflows, and documentation, it minimizes context switching and ensures every team member works from the same source of truth.
“With nyceBuddy, we’re giving warehouse teams a practical co-pilot that understands their daily work, explains the ‘why’ behind metrics, and can execute the ‘what’ in the same flow. It’s not just another chatbot, it’s an operational teammate that blends insights, recommendations, and actions to drive measurable improvements in WMS performance.” says Thomas Staven, Chief Product Officer at Extenda Retail.
Key capabilities of nyceBuddy include:
- Warehouse Insights: Real-time visibility into item shelf time, frequency patterns, space optimization, and anomaly detection. nyce.logic
- Productivity & SLA Tracking: Continuous monitoring of dock-to-stock times, user productivity, and OTIF metrics to support operational excellence.
- Contextual Documentation: On-demand access to user guides, process documentation, and how-to instructions within the workflow.
- Insights + Recommendations: Data-driven KPI analysis combined with prescriptive suggestions for continuous improvement.
- Action Enablement: The ability to create, update, or cancel assignments and purchase or internal orders, as well as trigger operational processes — all within the same interface, with built-in safety checks.
Built on a cloud-native, microservices architecture and leveraging open APIs, nyceBuddy is designed for interoperability and scalability. Its extensible framework will integrate with nyce.logic Control Tower and other enterprise systems, enabling customers to tailor actions and data sources to their specific operational needs.
Availability
nyceBuddy will be available to early-adopter customers in Q1 2026, with general availability planned for H1 2026.