When it comes to the digital transformation, where should a company start? Gartner’s Mike Burkett highlighted that question as he kicked off the firm’s annual supply chain conference in Barcelona in June. “We lack a digital roadmap. But nowadays we’ve become accustomed to changing from masters of Excel spreadsheets to digital processes.”
Burkett referred to Gartner’s own research to illustrate that companies need to do a lot more, but they often lack a clear goal: “You can’t define a roadmap if you don’t know where you want to go. Supply chain organizations need to use knowledge from other departments. Collaboration is the key to managing the beating heart of the ecosystems in which companies operate, yet 60% of companies are still focused on internal process integration.”